I am musing about something; something that concerns me about our public service. There was an article in the Economist about changes to our wireless world. The article spoke about what various companies are up to, mentioning Verizon which is about to launch the next wireless technology, called LTE, that will make wireless connectivity so much easier. And you can bet that Verizon is not content to focus on LTE. Undoubtedly, they are already thinking about and planning for what comes after LTE. It is all about a relentless quest to innovate. Of course, driven by a desire for increased market share.
And it makes me wonder about our public service. Where is OUR relentless drive to innovate, to make things better? Do we even think about what happens beyond next week, next month? We are so driven by the now. And we are driven by our tiny preoccupations, in our respective divisions.
What if our motivation was to continuously improve our service offerings to Canadians, while driving down the costs of those offerings?
Can innovation only occur when there is a profit motive? Are there other ways to spur creativity and innovation in the public sector?
I worry that we are too big, too bloated and too complacent. Things are working "okay", so there is no real impetus for change. It reminds me a bit of our conversations in Argentina. They too have a reasonable standard of living in a beautiful country, and so they are content to muddle along.
I am going to take a look at my sector, and what we are responsible for, and I am going to put my question to my team. How can we continuously improve what we do, for the benefit of Canadians, while driving down our costs of doing it.
Should be an interesting conversation!